One of the toughest challenges for veterinarians is when their client’s pets pass away at their clinic. These unfortunate incidents are inevitable in the field of veterinary medicine. It may somehow raise some questions about your integrity and reputation even if you did everything to save the animals' lives.
As a professional, you need to be prepared for these situations. The best thing you can do is to express your sincerest sympathy and help pet owners cope with their loss. Here are a few pointers on how to deal with these incidents:
Prepare the Documents
The first thing you need to do is gather all the necessary documents. Make sure everything is updated. It would be better if you can provide photos and videos. Prepare a detailed report for your, client including the treatments given.
Inform Your Client
Inform the client right away regarding the sad news. Be sensitive when you interact with them. You should also prepare to answer all their questions and concerns. Make sure you can explain everything in detail. Let them know you have done all the necessary treatments. Present your report and other documents.
Express Your Sympathy
Sending veterinary sympathy card messages may not cheer them up, but this shows how much you value your clients and their pets. It also reflects your professionalism and the core values of your practice.
Consult a Legal Counsel
In case your client decided to file a lawsuit, contact your lawyer right away. Prepare your statements, including the documents you have presented to your clients. If there are waivers signed by both parties, give it your lawyer as well.
Dealing with these unfortunate incidents can be challenging for anyone in the medical field. Oftentimes, you get the blame for everything. Just stay professional at all times and help your clients cope with the situation.