It’s one of the common challenges dentists face in their practice: patients refusing treatments. The cost of not following through procedures is high. Patients suffer from the problems you’ve spotted early on, at the same time, your practice suffers from falling case acceptance rates and financial loss.
So, why exactly do patients refuse to go through the next dental procedures, after doing a thorough examination and laying down a treatment plan with careful thought? These may be their reasons:
You haven’t built rapport yet
The practice of dentistry isn’t just about expertise. Like other businesses, it’s about relationships. Building rapport is especially crucial in this field you’re in as you’re dealing with a very delicate, personal matter: health. So it’s important to show them that you care for them and that their best interests matter to you.
Don’t rush into getting treatments done. Take time to talk about their anxieties, as well as their oral health goals. Discuss their family history and show them empathy. With this, you’ll probably be the first unintimidating dentist they would endorse to their loved ones and friends.
You haven’t talked about the value of the treatment
It’s not enough to just lay down the treatment plan to patients. They need to understand how exactly a root canal can help them. Remember, your patients aren’t experts. You would need to spell out exactly why they need to go through a procedure and what the risks are when they miss it.
Educate your patients. Intra-oral cameras will help them see what’s happening inside their mouths and appreciate better your recommendations. Just don’t neglect to get dental equipment services regularly to make sure your tools and machines are in good, working condition.
Additionally, give your patients some brochures about the planned treatment so they can be more informed.
You don’t follow up
Sometimes, patients refuse treatments on the dentist’s chair because they want to think about it some more. But because there’s no one following them up about the next procedures, the idea of going through the treatment often gets forgotten. Have your team follow up on patients.
They should be able to at least talk to patients two to three days after the visit. They must also be trained to answer questions regarding the procedure.
Are you missing opportunities for patient care because of these mentioned reasons? Address them immediately to get patients to say “yes” to treatments.